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CLOUD A2K BLUEBEAM

REVU SUPPORT

Understanding software is one of the easiest ways to improve staff productivity. Cloud A2K's experience with Clients oftentimes has shown that many staff are not aware of functionality that easily saves time, significantly improves accuracy or creating simplicity in communication and coordination.

Cloud A2K Support.

Discovery Sessions.
To establish a benchmark on where our Clients Revu ability sits, Cloud A2K’s mission is to ensure that our clients are using the software in the most efficient way to best meet their project challenges with our Bluebeam Revu Discovery Workshops.

Please refer to the attached document on Bluebeam Revu Discovery Workshops for further information.

Learn More

BLUEBEAM REVU training – Discovery Workshops

Cloud A2K Revu Lunch and
Learn BlueBursts.

As part of our Support Services, we offer Lunch and Learn session, nicknamed BlueBursts.

The intention of these 1hr BlueBursts is to focus on key workflows that the end-user should be capable of in that aspect of Revu.

Ideally, we sit with staff in their office to demonstrate and explore workflows, questions are encouraged and Laptops a brought along. These Lunch and Learns can be broadcast to other offices if required.

Some of the BlueBurst topics are, but not limited to:

  • Revu Interface training – 2017 to 2018/19 User Interface changes
  • Tips and Tricks sessions
  • Marking up PDFs in Revu – General PDFs, Studio Project and Studio Sessions
  • Customising Revu – Markup tools, Toolset Creation, Custom Columns, Layers
  • PDF Comparison/Overlay – Single PDF’s and Multiple page or pages Projects
  • Creating Studio Projects and Studio Sessions
  • Revu Dashboards for Project Management

Note that some workflows will require more than just 1 lunchtime to become proficient.

Please contact us to organise Lunch and Learns for your Company.

More about Services

 

Cloud A2K Revu Webinar BlueBursts.

We also understand that not all staff can be seen face-to-face or at the convenience of a certain time of day, so in addition to Lunch and Learn we offer BlueBurst Webinars. These Webinars can cover the same topics as Lunch and Learns, but being more flexible in time and duration that Lunch and Learns.

Please contact us to organise Webinars for your Company.

Talk to a Real Person now at 1800 223 562

Cloud A2K Support Case Troubleshooting.

As part of our Cloud A2K Support programme, we offer remote troubleshooting of advanced problems for Bluebeam Revu queries which will be answered within 24hrs.

  • Unlimited phone, online and email technical support from our industry-leading, certified experts
  • Cloud A2K online portal for logging, reviewing and managing cases
  • Configuration issues and error message resolution
  • Licence Manager and deployment issues
  • Troubleshooting and technical product issues

Upon acceptance of the Cloud A2K Bluebeam Revu Support, please refer to our logging support questions step by step guide.

CLOUD A2K BLUEBEAM

REVU SUPPORT

Note that Cloud A2K uses 3 different levels of Priority for our Support Tickets.

Emergency Urgent General Inquiry

 

We also offer 3 different methods to create support tickets.

Telephone Email Website

Telephone

Australia: 1800 223 562

Please have the following information.
  • Email address
  • Phone number
  • Company Name
  • Product & version
  • Priority of issue

One of our friendly receptionists will take your details and log a support ticket on your behalf. You will then receive an email with the details of the ticket they have logged.

Email

Aus: support@clouda2kstore.com.au

Please have the following information.
  • Make sure your email contains your contact details.
  • Include the product (Revu) and version e.g. 18.6 or 19
  • Provide a description of the issue. You can attach files etc (make sure the email is under 5MB)
  • In the Subject include the priority
  • Priority of issue

The following example is the Subject for a Priority 2 ticket: P3 – New Licence File.

NOTE: Emails that contain no priority will be treated as a priority 5 enquiry.

TIP: set @clouda2kstore.com.au in your safe sender's list

Website

Australia: http://support.clouda2kstore.com.au

  • Log your own tickets – possible solutions from our Knowledge base will be presented while logging the ticket.
  • Visit our Knowledgebase
  • Track the progress of your ticket(s)
  • Manage colleagues tickets (on request)
  • Find old tickets that contained a solution to a current issue
  • Escalate the ticket priority
How to register
  1. Visit – http://support.clouda2kstore.com.au
  2. Click the Register button
  3. Fill out the form, and click Sign Up
  4. Check your email and verify the email address by clicking on the link (check your junk mail)
  5. Login to the Cloud A2K support site
  6. If you are advised that your email address is already in use, use the Lost Password link to reset your password (check your junk mail)
Registering

Refer to our YouTube video for a guided explanation.